The rise of the Managed Service Provider (MSP) has been one of the most significant shifts in the digital age. Even before the pandemic, companies were embracing digital transformation—but COVID-19 accelerated that trend beyond expectations.
A study run by McKinsey & Co. in July 2020 showed that 58% of global customer interactions were being conducted via digital platforms, up from 36% before the pandemic—a 22% jump. Originally, McKinsey had forecasted that global adoption of digital would hit 58% by 2023. Instead, a single event fast-tracked the timeline by 3 years.
Source: McKinsey & Co.
While technology’s power to surprise is often positive, it’s also disruptive. Staying ahead of the curve isn’t just a goal; it’s a necessity. But not every company has the expertise, tools, or resources to keep up with evolving IT needs. This is where a Managed Service Provider (MSP) like Manage Your Services becomes essential.
My Journey to Managed Services
My career began at BlackBerry (RIM), where I helped design and deploy cloud solutions during a time when cloud computing was still in its infancy. I saw firsthand how companies were struggling to adopt mobile, real-time data solutions. This pivotal experience drove me into the MSP space, where I’ve spent the past 20 years helping organizations—from startups to Fortune 500s—navigate the complexities of IT.
Whether it’s network management, cloud storage, system integrations, or cybersecurity, I’ve had the privilege of working with firms across the spectrum to ensure their IT systems are secure, scalable, and sustainable. As the principal of Manage Your Tech Ltd., my goal is simple: to empower businesses through technology while driving real, measurable results.
Why MSPs Matter
MSPs offer businesses specialized technology expertise that can unlock immediate cost savings, streamline operations, and enhance security:
- Expertise on demand: Rather than forcing internal teams to handle complex IT tasks, MSPs bring mass-market and niche knowledge to optimize systems.
- Cybersecurity: In today’s digital world, cyber threats are growing. MSPs provide a layer of defense by proactively managing security risks, ensuring compliance, and monitoring vulnerabilities.
- Scalability without risk: Hiring an in-house IT team can expose a company to financial risks during downturns. MSPs provide flexible, on-demand support that scales with your business.
- Strategic partnership: MSPs don’t just operate IT systems; they act as virtual CTOs, advising management on growth opportunities and potential tech upgrades.
With the MSP industry expected to grow from $186 billion in 2019 to $356 billion in 2025, it’s clear that companies increasingly rely on MSPs for more than just IT operations—they are trusted strategic partners.
